Shipping policy

We at "Fesselspiel" want to provide you with the best possible service and guarantee you a fast and reliable delivery of your orders. Below you will find all the important information regarding our shipping conditions.

Delivery Area
We deliver our products worldwide, including Europe, the United Kingdom, North America, Australia, Asia, and more. The exact delivery countries and shipping costs will be displayed to you during the ordering process.

Shipping Costs
Shipping costs vary depending on the size, weight, and delivery country of your order. The exact shipping costs will be displayed to you during the ordering process.

Delivery Time
We process your order immediately upon receipt and strive to ship your items as quickly as possible. The delivery time is usually 2-3 business days within Germany. For deliveries to other countries, the delivery time may vary.

Shipping Partners
We work with various reputable shipping partners to ensure fast and reliable delivery of your order. Depending on the size and weight of the order, shipping will be done either by parcel service or freight forwarding.

Tracking
After your order has been shipped, you will receive a tracking number from us, which allows you to track the status of your delivery online at any time.

Delivery to Parcel Stations
We offer you the option to have your order delivered to a parcel station. Please provide the corresponding parcel station address when placing your order.

Self-Collection
Self-collection of the goods is not offered.

Damaged Deliveries
If you receive your delivery damaged, please contact us immediately and send us a photo of the damage. We will find a solution to the problem as quickly as possible.

Contact
If you have any further questions regarding our shipping conditions, you can contact us at any time at versand@post.fesselspiel.com.

We look forward to bringing your orders to you quickly and reliably and hope that you will be satisfied with our service.